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Shipping Policy

Clean Play Pet Products Corp. (“Clean Play,” “we,” “our,” or “us”) ships products with care to ensure safe and timely delivery. This Shipping Policy explains how and when orders are processed and delivered for all SaniChest models, including SC-40, SC-80, and SC-200.

Order Processing

Orders for SaniChest SC-40, SC-80, and SC-200 are processed within 5 business days. 

Orders placed on weekends or holidays are processed on the next business day.

Processing times may vary by model due to inventory availability, quality checks, packaging requirements, freight scheduling (for SC-200), peak periods, product launches, or supply chain factors.

Once an order has entered processing, it cannot be canceled or modified.

Shipping Methods & Carriers

Clean Play Pet Products Corp. ships using reputable carriers such as:

  • Canada Post

  • UPS

  • FedEx

  • Other regional or international freight partners

Shipping method and carrier selection may vary based on destination, order size, weight, and product model:

  • SC-40: Standard parcel shipping

  • SC-80: Parcel or light freight, depending on destination

  • SC-200: Freight shipping only

Shipping Rates

Shipping costs are calculated at upon ordering or provided via invoice.

Rates are based on package size, weight, destination, shipping method, and product model.

All shipping fees are non-refundable.

Domestic & International Shipping

Clean Play ships within Canada and may offer shipping to select international destinations.

For international orders:

  • Customers are responsible for all applicable duties, taxes, customs fees, or import charges

  • Delivery times may vary due to customs processing

  • Clean Play is not responsible for delays caused by customs authorities

Estimated Delivery Times

Estimated delivery times are provided upon shipment confirmation and are estimates only.

Clean Play Pet Products Corp. is not responsible for delays caused by:

  • Carrier disruptions

  • Weather conditions

  • Customs inspections

  • Incorrect or incomplete shipping information

Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Freight shipments (SC-200) may receive tracking details separately and may require delivery appointments.

Risk of Loss & Title

All orders are shipped FOB shipping point (or equivalent).

Risk of loss and title transfer to the customer once the order is handed to the carrier.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Clean Play is not responsible for:

  • Delays or non-delivery due to incorrect or incomplete addresses

  • Additional shipping or re-routing fees incurred due to address errors

Damaged Shipments

If your order arrives with visible damage:

  • Inspect the package immediately upon delivery

  • Photograph the damage and packaging

  • Notify Clean Play within a reasonable time after receipt

Damage claims may require documentation and are handled in coordination with the carrier.
Issues related to manufacturing defects are addressed under the One-Year Limited Warranty, not through refunds.

Estimated Delivery Times

Estimated delivery times are provided upon shipment confirmation and are estimates only.

Clean Play Pet Products Corp. is not responsible for delays caused by:

  • Carrier disruptions

  • Weather conditions

  • Customs inspections

  • Incorrect or incomplete shipping information

Freight & Large Equipment Deliveries (SC-200)

Due to size and weight, SaniChest SC-200 units ship via freight only.

For freight deliveries:

  • Commercial delivery locations are strongly recommended

  • Lift-gate service, appointment delivery, or inside delivery may incur additional fees

  • Customers are responsible for ensuring appropriate access for delivery

Failure to provide proper delivery access may result in additional charges or delivery delays.

Policy Updates

Clean Play Pet Products Corp. reserves the right to update or modify this Shipping Policy at any time. Updates will be posted with a revised effective date.

Contact Information

For shipping questions or delivery support, contact:

​

Clean Play Pet Products Corp.
📧 Email: sales@cleanplayproducts.com
🌐 Website: www.cleanplay.ca

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